Request deletion by email
Write to blockamora@konsepto.si and identify Blockamora: Block Puzzle. Include the email associated with your game account. You do not need to reinstall the game.
Start an email requestHow we handle your request
Email blockamora@konsepto.si and tell us what you need help with. For a game account, include its email address; we may reply to that address to confirm control. You do not need to reinstall the game. For a purchase without a game account, a Google Play order reference can help us locate the transaction. We ask for further information only when reasonably needed to verify the request. Never send your password, card details or purchase token.
Handling a request requires the relevant correspondence and only the identifiers reasonably needed to verify and resolve it. We provide information about action on a privacy-rights request without undue delay and within one month of receiving it. If complexity or the number of requests makes an extension necessary, we explain the reason within that first month; the extension may be up to two further months.
Delete from within the game
- Open the Account screen and select Delete account.
- Enter your password and confirm. An internet connection is required.
If you forgot your password, use password reset on the Account screen.
What happens to your data
Account deletion and local game progress are separate. Your local progress remains on this device.
When a game account is deleted, we remove its Firebase account and associated cloud save and request deletion of the RevenueCat customer record linked to that game-account identifier. RevenueCat accepting a deletion request does not by itself complete the process: the linked customer record must be confirmed absent before cleanup is marked complete.
If cleanup fails or is still pending, we keep a minimal tracking record so the request can be retried or reviewed. The retention periods below explain when completed cleanup records expire. For a purchase made without a game account, use the guest purchase request process. Account cleanup does not erase local game progress or issue a purchase refund.
We keep the current account and cloud save while they are needed for the account service you request. Records needed to recognize and restore a valid one-time Premium purchase are handled for that purpose; deleting an account is separate from a purchase refund.
Minimal cleanup records expire seven days after account and associated provider cleanup has been verified as complete. Expiry does not guarantee instantaneous physical deletion by the storage service. For unresolved cleanup, we retain the minimum tracking information needed to finish the request, then apply the completion period.
Support correspondence and privacy-rights request records are kept only while needed to verify the request, investigate it, provide the outcome and resolve any related follow-up. Once those purposes are complete, the correspondence, identity-check material and linked case information are deleted unless a specific legal obligation or an open dispute requires particular information to be retained. Any such exception is limited to the relevant information and lasts only for the applicable obligation or the resolution of that dispute. These criteria also apply to support attachments; material unrelated to the request is deleted. You may ask which information is retained and why.
The application log stream for Blockamora’s account-cleanup server function has a seven-day retention policy. This limit does not apply to Android system logs, required provider audit logs or other provider records. The seven-day cleanup and scoped-log periods are operational limits, not periods fixed by law.
Qualifying invoices are retained for the applicable Slovenian accounting period, generally ten years after the end of the relevant year; that rule does not apply to all game data or support mail. Provider security, audit, backup and service records follow their applicable terms and retention processes. For example, Firebase states that deleted Authentication information is removed from its live and backup systems within 180 days. We do not promise immediate erasure of every provider backup.
Guest purchase data
If you bought Premium without creating a game account, send your Google Play order reference and describe your request. You do not have to find an internal user ID. We use the reference to locate the relevant purchase and, where reasonably necessary, ask for a redacted receipt showing only the relevant product, date and reference. A reference alone is not treated as proof that you own the purchase.
If you have no purchase reference or game account, tell us that. We explain whether the available information can identify an associated record and any limitation. We do not require a reinstall or collect a new identity profile just to identify a guest record. Deletion, clearing local progress, restoring a purchase and requesting a refund are separate actions.
Your Premium purchase
Account deletion does not refund your one-time Premium purchase. On Android, use the same Google Play account that made the purchase and select Restore purchases in Premium. Restoration depends on a valid store purchase.
For a refund request, use Google Play’s refund process or contact support. Applicable store terms and statutory rights apply.
Remove local game progress
In Android Settings, open Apps → Blockamora → Storage → Clear storage. Wording may vary by device. This removes local saved progress and preferences; it does not request cloud-account deletion or refund a purchase.