Help us understand the issue
Include your app version, device model, Android version and a short description of what happened. Screenshots are optional; remove personal information you do not want to share.
Never send your password, payment-card details or authentication tokens.
How we handle your request
Email blockamora@konsepto.si and tell us what you need help with. For a game account, include its email address; we may reply to that address to confirm control. You do not need to reinstall the game. For a purchase without a game account, a Google Play order reference can help us locate the transaction. We ask for further information only when reasonably needed to verify the request. Never send your password, card details or purchase token.
Handling a request requires the relevant correspondence and only the identifiers reasonably needed to verify and resolve it. We provide information about action on a privacy-rights request without undue delay and within one month of receiving it. If complexity or the number of requests makes an extension necessary, we explain the reason within that first month; the extension may be up to two further months.
Restore Premium
On Android, use the Google Play account that made the purchase. Open Premium in the game and choose Restore purchases. Restoration requires a valid purchase.
Premium is a one-time purchase. It removes ads and includes one continuation per round, with no automatic renewal. Google Play displays your local price before purchase.
Refund requests
You can request help through Google Play’s refund process or contact us. Applicable store terms and statutory rights apply. Deleting your account or uninstalling the game does not refund a purchase.
Account and privacy requests
To delete your game account without reinstalling the app, use our account-deletion page. Read the privacy policy for information about data handling.