Who we are
Konsepto d.o.o. operates Blockamora: Block Puzzle. Our address is Dunajska cesta 136, 1000 Ljubljana, Slovenia. For privacy questions, contact blockamora@konsepto.si.
Your choices at a glance
You start playing after accepting the Terms of Service on the welcome screen; the game is for ages 13 and up under those Terms. The game does not ask your age. Where regionally required, Google’s consent form for advertising is shown at first launch, and you can change your advertising choices at any time in Settings → Ad preferences.
Deleting a game account, clearing progress on this device, restoring Premium and requesting a refund are different actions. For help, email blockamora@konsepto.si. You do not need to reinstall the game or create an account to make a privacy request. Never send passwords, card details or authentication tokens.
Gameplay and optional accounts
The game stores your progress, saved rounds and preferences on your device. These include scores, Journey progress, stars, hints and Daily puzzle history. You can play without creating an account.
Optional accounts and cloud saves are available to all players who meet the age requirement in the Terms of Service. If you choose an account, Firebase provides email/password sign-in and cloud storage. Your cloud save contains game progress and saved rounds linked to your account identifier. Firebase also processes technical information for authentication and protection against abuse. We use the account to save and restore progress. Application code does not save your password in game preferences.
Premium purchases
Premium is a one-time purchase with no automatic renewal or recurring charge. Google Play handles payment. RevenueCat processes purchase information and Premium entitlement status so the game can provide and restore access. For a new guest, it starts when you open Premium or request Restore purchases, after any required age selection. It can also run to verify an existing signed-in account or recover a previous or pending purchase. Older installations may check this game’s purchase with Google Play to recover an existing right. Guests using the purchase service have a RevenueCat identifier; signing in associates access with the game account. The game does not receive or store payment-card details.
Why we use your data
We process information needed to provide the account, saved-game and Premium features you request on the basis of performing that service. We process privacy-rights requests and qualifying accounting records to meet applicable legal obligations. Necessary service security and limited error investigation rely on our legitimate interests, balanced against your rights, with particular care for younger players. Advertising personalization and non-essential device storage rely on valid consent where required; paying for the free game through advertising does not make all advertising necessary for a contract. You can withdraw consent through the available advertising privacy controls.
Advertising and your choices
Google’s advertising services may process identifiers, IP-derived approximate location, ad interactions and diagnostics to provide and measure advertising and help prevent fraud. The game uses Google’s consent tools to manage advertising choices. Privacy options are available in Settings when required by the consent service.
Premium suppresses ads. Account and purchase services continue to process the data needed for their features.
Intended audience
Under the Terms of Service, Blockamora is intended for players aged 13 and over. The game does not ask your age, collect a birth date or run an age-verification system; the 13+ rule is a clause of the Terms of Service and no parental-consent system is provided.
Where required in your region, Google’s consent form for advertising is shown at first launch; you can change your choices at any time in Settings → Ad preferences. No separate age-derived advertising signal is sent.
Accounts and cloud saves are optional for all players who meet the age requirement in the Terms. Using the ad-supported game and purchase services involves the processing described in this policy; local play alone requires no account.
Storage and account deletion
Local progress stays on your device until it is replaced or you clear the application’s stored data. Account deletion does not automatically erase that local progress.
You can request account deletion in the app’s Account screen or use the external account-deletion route. Clearing device storage or uninstalling does not request cloud-account deletion.
When a game account is deleted, we remove its Firebase account and associated cloud save and request deletion of the RevenueCat customer record linked to that game-account identifier. RevenueCat accepting a deletion request does not by itself complete the process: the linked customer record must be confirmed absent before cleanup is marked complete.
If cleanup fails or is still pending, we keep a minimal tracking record so the request can be retried or reviewed. The retention periods below explain when completed cleanup records expire. For a purchase made without a game account, use the guest purchase request process. Account cleanup does not erase local game progress or issue a purchase refund.
We keep the current account and cloud save while they are needed for the account service you request. Records needed to recognize and restore a valid one-time Premium purchase are handled for that purpose; deleting an account is separate from a purchase refund.
Minimal cleanup records expire seven days after account and associated provider cleanup has been verified as complete. Expiry does not guarantee instantaneous physical deletion by the storage service. For unresolved cleanup, we retain the minimum tracking information needed to finish the request, then apply the completion period.
Support correspondence and privacy-rights request records are kept only while needed to verify the request, investigate it, provide the outcome and resolve any related follow-up. Once those purposes are complete, the correspondence, identity-check material and linked case information are deleted unless a specific legal obligation or an open dispute requires particular information to be retained. Any such exception is limited to the relevant information and lasts only for the applicable obligation or the resolution of that dispute. These criteria also apply to support attachments; material unrelated to the request is deleted. You may ask which information is retained and why.
The application log stream for Blockamora’s account-cleanup server function has a seven-day retention policy. This limit does not apply to Android system logs, required provider audit logs or other provider records. The seven-day cleanup and scoped-log periods are operational limits, not periods fixed by law.
Qualifying invoices are retained for the applicable Slovenian accounting period, generally ten years after the end of the relevant year; that rule does not apply to all game data or support mail. Provider security, audit, backup and service records follow their applicable terms and retention processes. For example, Firebase states that deleted Authentication information is removed from its live and backup systems within 180 days. We do not promise immediate erasure of every provider backup.
Processing locations and safeguards
We use Firebase and Google Cloud for account, saved-game, application-integrity and service operations; RevenueCat and Google Play for purchase and entitlement handling; and Google AdMob and its disclosed advertising partners for advertising where available. Support messages are handled through Konsepto’s business email service. These providers receive the information needed for their respective functions.
The selected Firestore and Google-managed cleanup Functions region is europe-west1 in Belgium. This does not mean that all provider processing takes place in Belgium: Firebase Authentication, Hosting, advertising, email and RevenueCat have separate infrastructure and processing arrangements. RevenueCat’s published data-processing terms identify US subprocessors and applicable international-transfer safeguards. Relevant provider terms include data-processing agreements and, where applicable, Standard Contractual Clauses. Contact us for information about the applicable safeguards or how to obtain a copy.
Visits to this website
Firebase Hosting receives your IP address with requests for these pages and uses it to detect abuse and analyze service usage. Firebase states that Hosting retains IP data for a few months. These pages add no tracking scripts or external fonts. See Firebase’s processing and retention information.
Your privacy rights
Depending on the processing and applicable conditions, you can request access, correction, deletion or restriction, object to processing, request data portability, and withdraw consent without affecting processing that was lawful before withdrawal. Contact blockamora@konsepto.si. If we must retain specific information or cannot identify a record using proportionate information, we explain the reason and the available next steps. We do not require passwords or build a new identity profile solely to identify an otherwise unidentifiable record.
You can complain to the Slovenian Information Commissioner (Informacijski pooblaščenec, ip-rs.si), or to your competent data-protection supervisory authority. You do not have to contact us first in order to exercise that complaint right.
Our decision on your privacy-rights request includes its reasons and the available appeal route. Under the Slovenian procedure, you can appeal that decision to the Information Commissioner within 15 days of learning of it. Official guidance and forms are available at ip-rs.si/obrazci/. This does not limit your other complaint or judicial remedies.
Provider information
Policy updates
Changes to this policy will appear on this page with an updated effective date. Contact blockamora@konsepto.si with questions or privacy requests.